CCP provides customer experience management for mid to large sized companies with an on-line focus, and helps them to get rapid, affordable access to contact center technology.
To improve customer experiences with contact center, one should start with the agents. Customer satisfaction metrics are typically not used in daily efforts to improve agent performance .Contact center agents interact with customers every day, all day.CCP Agent Performance Management Software track every click and keystroke made by a contact center agent, which enables managers to follow the agents.
CCP (Contact Center Performance) is a Employee Performance Management Software that helps the organizations to think forward so that they can effectively balance between their customer’s satisfaction and loyalty. CCP system is developed keeping performance in mind. By implementing CCP system, a client can get an excellent combination of fast and integrated mechanisms which helps in automating the cycle of regular improvement.
CCP Contact Center Performance Management Software enable you to deliver, continually assess and fine-tune customer service across your organization. Additionally, you will provide your customers with the optimal mix of agent-assisted and self-service options while delivering access to the critical business knowledge that helps optimize your contact center performance.
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